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refund&return policy

30-Day Exchange & Return Policy

If there’s something wrong with your order (defective product, incorrect order, damaged order,or not in love etc.), please contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved then you can return the glasse to us with the order number on the packaging(The order number is very important on the packaging,because we need to return your money accroding the correct order number).Of course we will be sending a replacement if you accept this way( just please tell us what new models you need). Please do not return anything before we review the case,our customer service team will review the request and will send further instructions. gshockcn reserves the right to refuse any return request, if the return is caused by malicious competitive business practices.

Disclaimer:You will be responsible for paying for your own shipping costs for returning your item(Unless the eyewear quality has problems). 

Contact Us for Authorization

Before shipping your return, please send an email to zixuan_service@outlook.com to receive return instructions and an authorization code (RMA). This code is necessary to identify return packages in our warehouse. If your returned watch does not have an RMA code, we will be unable to process it and will return it to you.

Track Your Return

Choose a reliable shipping method with a tracking number so that we can monitor the delivery until the watch is returned to us. Without a valid tracking number, we will not be able to locate your return and issue a refund. Please make sure you obtain a tracking number to facilitate your refund.

Refund

For items purchased using a credit card, it typically takes 2-6 days to receive the refund. If you have not received the refund by the 6th day after we have processed it, please contact us at zixuan_service@outlook.com

Please note that adhering to all the steps and requirements of the return policy is crucial for a successful return and refund process. If you have any questions or concerns, you can reach out to them by emailing zixuan_service@outlook.com for further assistance.